POLOHOLIC

WEBSITE and MOBILE PRIVACY NOTICE
Last modified: August 25, 2015

POLOHOLIC respect your concerns about privacy. This Privacy Notice applies to personal information we collect on this website.
The Privacy Notice describes the types of personal information we collect on this site and in other ways discussed below, how we may use that information and with whom we may share it.
The notice also describes the measures we take to protect the security of the personal information.
We also tell you how you can reach us to ask us to (i) access, change or not use the personal information you have provided to us,
(ii) withdraw any consent you previously provided to us,
(iii) tell us to refrain from communicating with you about our products or services,
and (iv) answer any questions you may have about our privacy practices.

Information We Collect and How We Use It
Individuals may choose to provide personal information (such as name, contact details and payment information) through this website and through the other channels described below.

Typical Information We Collect About You
- Name
- Contact Information (email/phone/mailing address)
- Shopping history and how you use our websites and mobile apps
- Payment information
- Location information, if you have allowed our mobile apps to do so
- Technical information about your browser and device.

How We Protect Personal Information
We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this website or in our stores against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.
We use Secure Sockets Layer ("SSL") technology to protect the transmission over the Internet of your payment card data.
You can check the security of your connection by looking at the URL line of your browser.
When accessing a secure site, the first characters of the site address change from "http" to "https."
If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site.

We strive to protect the confidentiality and security of Social Security numbers ("SSNs") in our possession, custody or control by employing reasonable safeguards seeking to (i) restrict employee access to and use of SSNs; (ii) prevent unauthorized third party access to SSNs, and (iii) prohibit unlawful disclosure of SSNs.

shipping policy

Shipping Charges
>From US To the address customer specified: $ 9
>From UK To the address customer specified: $ 14

return policy

RETURN & EXCHANGE POLICY

* Exchange is not available.

FROM US TO A VENDOR

In process, We can not ask vendors to cancel and change your order. (size, color, decrease the quantity of an item, change another item and so on.)
* Exchange is not available. In case, We can only provide the return service in US.

* Returned Payment Fee
$15-20 per a vendor.
(included Shipping Costs, handling to vendor, commission to warehouse etc.)

FROM POLOHOLIC (upon receipt of merchandise from a customer) TO A VENDOR IN US

Merchandise must be returned to POLOHOLIC within 7 days of the delivery date.
Merchandise must not be worn, altered, or washed.
Merchandise must have all tags attached and be returned in original packaging.
* Merchandise returned without the original tag, or a damaged tag, may result in a delayed refund or may not qualify for a refund.
Footwear must include the original shoe box in its original condition. a damaged shoe box, or without the original shoe box may not qualify for a refund.

Please Note: Final Sale items and the designated vendors may not be returned.
(* the designated vendors in US : ALDO , ASOS , DISNEY, THEORY, PIPERLIME, BLUEFLY, STEVEMADDEN, TOPSHOP, TORYBURCH)

EMS Charges (From POLOHOLIC TO WAREHOUSE in US)
0.5kg ------------------------------- $ 25
0.75kg ------------------------------ $ 28
1kg --------------------------------- $ 33
1.25kg ------------------------------ $ 39
1.5kg ------------------------------- $ 42
1.75kg ------------------------------ $ 49
2kg --------------------------------- $ 55
2.5kg ------------------------------- $ 58
3kg --------------------------------- $ 63

Returned Payment Fee (From Warehouse in US TO VENDER)
$15-20 per a vendor.
(this fee is included shipping fee, handling fee to vendor, commission to warehouse etc)

* The total Fee is each EMS charges, plus returned patment fee in US.
* Shipping charges are not refundable.

* For further information on UK Return Policy , please contact our CS Center.